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FAQs

Can I re-use my lashes?

Yes, up to 15x or more with proper care. 

How can I care for them?

1. Never tug or pull on the lash hairs, instead, remove the lashes from the tray with tweezers focusing on the inner or outer corner of the lash band.

 2. After each use, use a cotton swap, damped in eye makeup remover, gently brush against lash band and hairs to remove excess glue and mascara residue. 

 3. Pat dry and return lashes to lash tray and box to retain its shape and stays protected.

 

How do I apply my SEDUSA's lashes? 

 1. After carefully removing your lashes from the tray, measure each lash to each eye by placing lashes on your lash line as close to your inner corner as comfortable as possible. 

 2. Open your eyes and evaluate if the lash band is too long. 

 3. Carefully trim the excess lash band if you need to.(If you need to trim we recommend trimming from the outer corners only, unless your going for a dramatic look).

 4. Grab your favorite adhesive, and apply an even layer onto the lash band. Wait a few seconds or until your adhesive is tacky and sticky.

 5. Use tweezers if your uncomfortable using your fingers to apply your lashes.

 6. Start placing the lash band in the middle of your eye for stability, use your natural lashes as a guide, place it right on top of your Lash line.

 7. Once you have your middle lashes attached focus on the inner and outer corner.  Make sure it's sitting comfortably atop your lashline and not in, to ensure there wouldn't be any glue residue between your natural lashes when it comes time to remove them.

 

Can I cancel or modify my purchase after it's been placed? 

Unfortunately at this time we Are unable to CANCEL or MODIFY any purchase once it's been placed. PLEASE MAKE SURE you review and confirm your info as well as your items before placing a purchase. 

If you still feel the need to contact us please email us at Hello@sedusacosmetics.com

Please allow up to 72 business hours for a reply. We're open M-F 9am-5pm

We'd be happy to help. 

 

I just placed an order, when will I get my package?

We will send out your package within 24 hr after your purchase is finalized.

You should get a tracking number when your shipping label has been created. 

Shipping via USPS may take 3-7 business days (for USA only).

please note: Sedusa cosmetics are not responsible for any lost, stolen or damaged packages once it leaves our facility to USPS. Please contact your local post office if you believe there is a problem.

 

What is the best way to contact you? 

Customer service: Hello@sedusacosmetics.com

Please allow up to 72 business hours for a reply. We're open M-F 9am-5pm

 

Are you cruelty free?

YES!